Terms of service
Last updated: 10 August 2026
These Terms of Service govern your use of the Sprinters Bristol website and the purchase of products and services from us.
1. About Us
This website is operated by Smarts Print Services Limited, trading as Sprinters Bristol.
Registered company name: Smarts Print Services Limited
Trading name: Sprinters Bristol
Company registration number: 07790994
VAT number: GB451063033
Business address: Unit 5, Avonmead House, 40 Stokes Croft, Saint Paul’s, Bristol BS1 3QD, United Kingdom
Telephone: +44 117 942 3016
Email: info@sprinters.biz
In these Terms of Service, “Sprinters”, “Sprinters Bristol”, “we”, “us” and “our” refer to Smarts Print Services Limited trading as Sprinters Bristol.
“Customer”, “you” and “your” refer to the person or organisation placing an order with us.
2. Using Our Website
By using our website or placing an order, you agree to these Terms of Service and the policies referred to within them.
You must provide accurate and complete information when placing an order, including your contact details, billing information, delivery address and any information required to produce your order.
You must not use our website for any unlawful purpose or attempt to interfere with its operation or security.
3. Products and Specifications
We make reasonable efforts to ensure that product descriptions, specifications, images and other information on our website are accurate.
Due to differences between screens, digital files, printing equipment, paper and other materials, the appearance of colours on screen may differ from the finished printed product.
Where products are printed from customer-supplied artwork, the final result may also be affected by the quality, resolution, colour profile, dimensions and other characteristics of the supplied file.
Any production specifications, quantities, materials, finishes and other options selected by you when placing an order form part of the order.
4. Customer Artwork and Files
Where you provide artwork or other files for printing, you are responsible for ensuring that the files are correct and suitable for production.
You should carefully check all artwork before submitting it, including:
- Spelling and wording
- Images and graphics
- Colours
- Dimensions and layout
- Contact details
- Quantities
- Other information contained in the artwork
By submitting artwork, you confirm that you have the necessary rights and permissions to use and reproduce the material.
You remain responsible for any copyright, trademark, licensing or other intellectual property issues relating to material you provide.
We may refuse to process an order where we reasonably believe that the supplied material is unlawful, infringes the rights of another person, or presents a legal or operational risk.
5. Proofs and Approval
Where a proof or other approval process is provided, you are responsible for checking the proof carefully before approving production.
Once artwork has been approved or an order has entered production, changes may not be possible.
Where an error is contained in artwork supplied or approved by you, we will not normally be responsible for reproducing that error.
6. Placing an Order
When you place an order through our website, you are submitting an order request for the products selected.
You will receive an order confirmation after your order has been submitted.
An order may be declined or cancelled by us where, for example:
- A product is unavailable
- We are unable to produce the requested order
- There is an obvious pricing or product description error
- The supplied artwork cannot reasonably be produced
- We reasonably believe the order contains unlawful or infringing material
- There is an issue with payment
- We are unable to deliver to the address provided
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
7. Prices and Payment
Prices are displayed on the website at the time of ordering.
Where applicable, VAT is included in the displayed price. The VAT treatment of individual products may vary depending on the product and applicable tax rules.
Payment must be completed using the payment methods made available through our website.
We reserve the right to correct obvious pricing errors. If an order has been placed at an obviously incorrect price, we may contact you before proceeding with production.
8. Production Times
Production times vary depending on the product ordered.
The estimated production time for a product will be stated on the relevant product page and/or in your order confirmation.
Production times are generally 1–5 working days, although this may vary between products.
Production times do not necessarily represent the time taken for delivery by the courier.
9. Delivery and Collection
Our delivery arrangements are set out in our Shipping Policy.
We currently provide free standard delivery to eligible addresses in England, Scotland and Wales.
We do not currently deliver to Northern Ireland, overseas addresses, PO Boxes or BFPO addresses.
Certain products cannot be delivered and must be collected from our Bristol shop. This will be clearly stated on the relevant product page.
Where collection is available, your order will generally be ready according to the production time stated on the relevant product page and/or order confirmation.
Delivery dates and times provided by us are estimates and are not guaranteed unless expressly stated otherwise.
10. Delivery Problems
Once an order has been dispatched, delivery is carried out by the relevant courier.
If a delivery is delayed, missed or otherwise affected by the courier, we will assist where reasonably possible.
If nobody is available to receive a delivery, the courier may attempt redelivery, leave the parcel in an appropriate location or take it to a collection point, depending on the courier’s procedures.
You are responsible for providing an accurate delivery address and ensuring that delivery can reasonably be completed at that address.
11. Changes and Cancellations
Because many of our products are printed or produced specifically for the customer, orders cannot be cancelled once placed.
Once an order has entered production, changes to the order may also not be possible.
If you contact us immediately after placing an order, we may be able to assist before production has started, but this cannot be guaranteed.
Nothing in these Terms of Service affects any statutory cancellation or consumer rights that cannot legally be excluded.
12. Returns, Refunds and Faulty Products
Our full policy regarding returns, refunds and cancellations is set out in our Returns & Refund Policy.
We do not accept returns for change of mind, incorrect orders or errors in customer-supplied or customer-approved artwork.
If a product is faulty, damaged, incorrect or does not conform to the order, please contact us with your order number and details of the issue.
Where appropriate, we will provide a remedy in accordance with your statutory rights.
You should contact us before returning any goods.
13. Ownership and Risk
Where applicable, ownership of physical products will pass to you in accordance with applicable law and the terms of the order.
Nothing in these Terms of Service affects your statutory rights regarding the delivery, quality or conformity of goods.
14. Intellectual Property
Our website, branding, logos, photographs, graphics, product descriptions and other original content remain the property of or are licensed to Smarts Print Services Limited unless otherwise stated.
You may not reproduce or commercially exploit our website content without our permission, except where permitted by law.
Customer-supplied artwork remains the customer’s property, subject to the rights necessary for us to reproduce it to fulfil the order.
15. Website Availability
We aim to keep our website available and functioning correctly but do not guarantee that it will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational purposes.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
This may include events such as severe weather, natural disasters, fire, industrial action, interruption of utilities, significant equipment failure, problems affecting suppliers or couriers, government action or other circumstances beyond our reasonable control.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
17. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be liable for losses that could not reasonably have been anticipated at the time the contract was formed or that arise from circumstances outside our reasonable control.
Nothing in these Terms of Service affects your statutory rights as a consumer.
18. Privacy
Our processing of personal information is explained in our Privacy Policy.
By placing an order, you acknowledge that we need to process certain personal information in order to process payment, produce your order, communicate with you and arrange delivery or collection.
19. Changes to These Terms
We may update these Terms of Service from time to time.
The version in effect at the time you place an order will generally apply to that order.
The latest version will be published on this website together with the date it was last updated.
20. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
21. Contact
If you have any questions about these Terms of Service or an order, please contact:
Sprinters Bristol
Smarts Print Services Limited
Unit 5, Avonmead House
40 Stokes Croft
Saint Paul’s
Bristol
BS1 3QD
United Kingdom
Telephone: +44 117 942 3016
Email: info@sprinters.biz