FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, artwork, delivery and our printing services.
How do I order?
You can order directly through our online shop, choosing either free nationwide delivery or collection from our Bristol shop.
Alternatively, you can place an order by email or visit us in person at our Stokes Croft shop.
Please note: Delivery is only available for orders placed through our website. Email and walk-in orders are collection only.
How do I provide my designs/files, and what file types do you accept?
If you’re ordering online, simply upload your artwork directly on the product page before adding the item to your basket.
We recommend supplying a flattened, print-ready PDF for the best results. We also accept high-resolution image files, including PNG and JPEG.
Alternatively, you can email your artwork to us. If you’ve already placed an order, please include your order number in the email. For larger files, we recommend using a file transfer service such as WeTransfer.
Please note: All online prices are based on a single design per product. If you require multiple designs, each must be ordered separately.
Can I order multiple designs?
Yes, you can order as many different designs as you like. However, all advertised prices are based on a single design per product, per individual order.
If you require multiple designs of the same product, each design must be added to your basket separately with its own quantity and artwork.
How much does delivery cost?
We offer free delivery across the UK (excluding Northern Ireland) for orders placed through our online shop only.
Please note: Delivery is exclusively available for online orders. Orders placed by email or in person are collection only.
Certain products are not eligible for delivery and must be collected from our Bristol shop. This will be clearly indicated on the relevant product pages, and delivery will not be available as an option at checkout.
Do you offer same-day printing?
Yes! We offer same-day printing for certain products, depending on workload and material availability. Get in touch as early as possible to confirm if we can meet your deadline.
Can you print on my own material?
No, we do not print on supplied material as we cannot take responsibility for any loss or damage.
HOW CAN WE HELP?
Have a question about our printing services or need a quote for your next project? Fill out the form and our team will get back to you as soon as possible.
From business cards and flyers to posters, banners and large-format printing, we’re here to help with all your printing needs. You can also visit our shop in Stokes Croft, Bristol.