Shipping Policy

Last updated: 10 August 2026

We offer free standard delivery on eligible orders throughout England, Scotland and Wales.

Delivery Areas

We currently deliver to addresses in:

• England
• Scotland
• Wales

We do not currently deliver to Northern Ireland or outside the UK.

We are also unable to deliver to PO Boxes or BFPO addresses.

Certain products may not be available for delivery and will need to be collected from our Bristol shop. Where this applies, it will be clearly stated on the relevant product page before you place your order.

Processing & Delivery Times

Orders are generally produced within 1–5 working days, depending on the product and specifications ordered. The applicable production time will be stated on the relevant product page and/or in your order confirmation.

Once your order has been produced, it will be dispatched using our standard delivery service.

Delivery times provided are estimates only and are not guaranteed. Delivery times may vary depending on the courier and circumstances outside our control.

We do not currently offer different delivery speeds or express delivery options.

Delivery Charges

Standard delivery is completely free for all eligible orders within England, Scotland and Wales.

There is no minimum order value for free delivery.

Tracking

We do not automatically provide tracking information for every order.

If you would like tracking information for your order, please contact us after placing your order. Where tracking is available for your particular shipment, we will provide it to you.

Please note that tracking may not be available for every delivery.

Delivery Issues

Once an order has been dispatched, delivery is carried out by the courier. If a delivery is delayed, missed or otherwise affected by the courier, delivery times may exceed the estimated timeframe.

If nobody is available to receive your order, the courier may attempt redelivery, leave the parcel in an appropriate location, or take it to a collection point, depending on the courier’s procedures and the circumstances of the delivery.

If you have any concerns about a delivery, please contact us and we will assist where we reasonably can.

Incorrect Delivery Addresses

Please ensure that your delivery address is correct before completing your order.

If you contact us promptly after placing your order, we may be able to amend the delivery address before the order is dispatched. This cannot be guaranteed and depends on the stage your order has reached.

Once an order has been dispatched, we may not be able to change the delivery address. Any arrangements required with the courier will then be subject to the courier’s procedures.

Collection from Our Bristol Shop

Where a product is available for collection, you can choose to collect your order from our Bristol shop where this option is offered.

Orders will generally be ready for collection according to the production time stated on the relevant product page and/or in your order confirmation.

If a product cannot be delivered, this will be clearly stated on its product page and collection from our Bristol shop will be required.

Contact Us

If you have any questions about the delivery of your order, please contact us with your order number and we will be happy to assist.