Returns & Refund Policy

Last updated: 10 August 2026

At Sprinters, most of our products are printed or produced to your specific requirements. Because of this, we do not accept returns or cancellations for change of mind, incorrect ordering, or other reasons where the goods have been produced to the specifications provided by the customer.

Returns

We do not accept returns for unwanted or incorrectly ordered items.

Before placing an order, please carefully check your selected product, size, quantity, paper/material, artwork, text, colours and any other specifications.

Where you provide your own artwork or information, you are responsible for checking that these are correct before submitting your order.

This policy does not affect your statutory rights. If your order arrives damaged, is defective, is not as described, or does not conform to the order you placed, please contact us as soon as possible so that we can investigate and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.

Cancellations

Orders cannot be cancelled once they have been placed.

Our products are often personalised, printed to order or produced specifically to the customer’s requirements. For these products, the usual statutory cancellation right for distance sales does not apply where the goods are made to the customer’s specifications or are clearly personalised.

If you believe there is an issue with an order, please contact us as soon as possible and we will assess the circumstances.

Faulty, Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or does not match the specifications agreed at the time of purchase, please contact us with your order number and photographs showing the issue.

We will investigate the issue and, where appropriate, offer a suitable remedy in accordance with your statutory rights.

Please do not return any goods without contacting us first.

Refunds

Where a refund is agreed or required under your statutory rights, it will normally be made using the original payment method.

Refunds are not available for:

• Change of mind
• Incorrectly selected products, sizes, quantities or specifications
• Customer-supplied artwork containing errors
• Spelling, wording or design errors contained in artwork supplied or approved by the customer
• Failure to collect an order
• Orders that have been correctly produced in accordance with the customer’s submitted specifications

Contact Us

If you believe there is a problem with your order, please contact us with your order number and details of the issue so that we can assist.

Sprinters
Bristol, UK